Privacy Policy

Who are we?

Men-Taal is a sole proprietorship specialising in personal coaching, ceremonies, and retreats. Our services focus on mental wellbeing, personal growth, and self-awareness — both online and on location in the Netherlands, Morocco, the Sahara, the Amazon, and the Andes.

• Trading name: Men-Taal
• Website: men-taal.com
• Coach: Ibrahim
• Email: info@men-taal.com

Men-Taal is the data controller within the meaning of the General Data Protection Regulation (GDPR). This means we determine which personal data are processed, for what purpose, and in what manner.

What personal data do we process?

We only process personal data that is necessary for the provision of our services.

Contact and identification data

• First and last name
• Email address
• Phone number
• Place of residence / country of origin

Coaching-related data

• Motivation for participating in a session, ceremony, or retreat
• Personal goals, challenges, and themes you wish to explore
• Health information where relevant to safety during ceremonies or retreats (e.g. medication use, contraindications)
• Notes and records of coaching sessions (confidential files)
• Progress and evaluations throughout the trajectory

Payment and contract data

• Invoice details (name, address, IBAN for refunds)
• Proof of payment and booking confirmations
• Agreements and assignments

Website data

• IP address (anonymised via cookie consent if Google Analytics is active)
• Browser and device data
• Pages visited and click behaviour (via cookies)
• Submitted contact forms

Communication data

• Email correspondence
• Messages via WhatsApp or social media
• Newsletter or mailing list sign-ups

We do not process special categories of personal data (such as ethnicity, political views, or national identification numbers) unless strictly necessary for safety during ceremonies or retreats and with your explicit consent.

For what purposes and on what legal basis do we process your data?

We always process personal data on the basis of one of the six legal grounds under the GDPR.

Purpose of processing	Legal basis (GDPR)
Delivering a coaching trajectory, session, ceremony, or retreat	Performance of a contract (Art. 6(1)(b))
Assessing suitability for a ceremony (safety information)	Consent (Art. 6(1)(a)) + vital interests (Art. 6(1)(d))
Scheduling appointments and sending confirmations	Performance of a contract (Art. 6(1)(b))
Invoicing and financial administration	Legal obligation (Art. 6(1)(c))
Responding to enquiries via contact form or email	Legitimate interest (Art. 6(1)(f))
Sending newsletters or offers	Consent (Art. 6(1)(a))
Improving the website (statistics)	Consent (Art. 6(1)(a)) via cookie consent
Complying with legal obligations (e.g. tax retention requirements)	Legal obligation (Art. 6(1)(c))
Website security and fraud prevention	Legitimate interest (Art. 6(1)(f))

We never process more data than necessary (data minimisation). If we intend to use your data for a different purpose, we will inform you in advance.

How long do we retain your data?

Category	Retention period	Reason
Coaching file and session notes	2 years after last session	Continuity of support; destroyed thereafter
Financial administration (invoices, payments)	7 years	Statutory retention obligation (tax authority)
Contact form submissions and email correspondence	1 year after last contact	Legitimate interest; follow-up and archiving
Newsletter subscriptions	As long as consent is active	Automatically deleted upon unsubscribing
Website statistics (anonymised)	26 months	Website usage analysis
Health information (ceremonies/retreats)	1 year after the activity	Safety and liability; destroyed thereafter
Business contacts	1 year	In accordance with GDPR guidelines

Upon expiry of the retention period, data is securely destroyed or anonymised.

Do we share your data with third parties?

Men-Taal never sells or rents your personal data to third parties. In certain cases we engage carefully selected parties to support our services:

Processors

• Hosting provider (Cloud86): storage on secured servers in the Netherlands/EU.
• Booking system (Amelia Plugin): processing of appointment bookings.
• Email marketing service: sending newsletters, only with your consent.
• Payment services (e.g. Mollie, iDEAL): we do not store payment card data ourselves.
• Google Analytics: anonymised statistics, only after cookie consent.

We have signed a data processing agreement with all processors in accordance with Article 28 GDPR.

Transfers outside the EU/EEA

Where data is processed outside the European Economic Area, this only takes place with appropriate safeguards (Standard Contractual Clauses, an adequacy decision, or prior anonymisation).

Legal obligation

In exceptional cases we may be required to disclose data to government authorities on the basis of a legal provision or court order. We will always limit this to the minimum necessary.

Your rights as a data subject

Under the GDPR you have the following rights. You can exercise them by contacting us using the details at the bottom of this page.

We will respond to your request within 30 days in principle. We are entitled to verify your identity before processing a request.

How do we secure your data?

We implement appropriate technical and organisational measures to protect your data:

• SSL/TLS encryption for all connections via men-taal.com (HTTPS)
• Password protection and restricted access to systems containing personal data
• Regular backups at Cloud86 on secured EU servers
• Use of GDPR-compliant plugins and services
• Data minimisation: never more data than strictly necessary
• Confidential handling of all coaching content

In the event of a data breach that poses a risk to your rights, we will notify the Dutch Data Protection Authority and — where applicable — you as the data subject within 72 hours.

Cookies and website tracking

Necessary cookies

Essential for the functioning of the website (session management, security, cookie preferences). These do not require consent.

Analytical cookies (optional)

With your consent we use Google Analytics for anonymised statistics. Consent can be withdrawn at any time via the cookie banner.

Marketing and tracking cookies

We do not place tracking or advertising cookies without explicit consent. Should we do so in the future, this will be indicated separately in the cookie banner.

Confidentiality of coaching sessions

Everything you share during a session, ceremony, or retreat is treated with the utmost confidentiality:

• The content of conversations is never shared with third parties without your explicit consent.
• Session notes and records are only accessible to Ibrahim and yourself upon request.
• Testimonials or case descriptions are only used in anonymised form and solely with your written consent.
• At group retreats, a mutual confidentiality agreement applies; participants are informed of this at the start.

Exceptions apply only in situations of acute danger to you or others, in accordance with the statutory duty of care.

Minors

Our services are not intended for persons under the age of 16. We do not knowingly process personal data of minors without the consent of a parent or legal guardian. If you suspect we have inadvertently received data relating to a minor, please notify us immediately — we will delete such data without delay.

Changes to this privacy policy

We reserve the right to amend this privacy policy. The most current version is always available at men-taal.com/privacy-policy. In the event of significant changes affecting your rights, we will notify active clients by email.